Privacy Policy

1. Introduction

BioScribe ("we", "us", or "our") is committed to protecting your privacy and handling personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and store personal information when you use the BioScribe service to create life-story content and printed books.

This policy is written in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using BioScribe, you agree to the handling of your personal information as described in this policy.

2. Personal Information We Collect

Information You Provide Directly

We may collect personal information that you provide to us, including:

• Name and email address
• Account login details
• Payment details (processed securely by Stripe — we do not store full payment information)
• Voice transcripts generated from conversations
• Written stories, images, and other content you choose to upload
• Communications with our support team

Automatically Collected Information

When you use BioScribe, we may automatically collect limited technical information, including:

• Device and browser type
• Operating system
• IP address
• Usage and interaction data
• Cookies and similar technologies

This information helps us operate, secure, and improve the service.

3. How We Use Your Information

We collect and use personal information only for purposes reasonably necessary to operate BioScribe, including to:

• Provide and manage your BioScribe account
• Generate transcripts and written life-story content
• Prepare book layouts and print-ready files
• Process payments and prevent fraud
• Communicate with you about your account or support requests
• Improve and maintain our services
• Meet legal and regulatory obligations

We do not sell your personal information.

4. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to provide our services.

Service Providers

We may share information with service providers that assist us with:

• Payment processing (Stripe)
• Data storage and hosting (Supabase)
• AI transcription and content generation (OpenAI, ElevenLabs)
• Book printing and fulfilment (printing partners selected by the user)

These providers handle personal information in accordance with their own privacy policies and applicable laws.

Overseas Disclosure

Some of our service providers are located outside Australia (including the United States and other jurisdictions). By using BioScribe, you acknowledge that your personal information may be disclosed overseas where required to provide the service.

We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy standards.

Legal Requirements

We may disclose personal information where required or authorised by law, including to comply with legal obligations or respond to lawful requests by authorities.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include:

• Secure hosting infrastructure
• Encryption of data in transit
• Restricted access to systems
• Industry-standard authentication practices

However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

6. Data Retention

We retain personal information only for as long as necessary to provide the service and fulfil the purposes outlined in this policy.

You may request deletion of your account and associated personal information. Some information may be retained where required by law or for legitimate business purposes (such as financial records).

7. Your Rights Under Australian Law

Under Australian privacy law, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your account and associated data
• Make a complaint about how we handle your personal information

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Children's Privacy

BioScribe is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will take appropriate steps to remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes indicates acceptance of the updated policy.

10. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or how we handle personal information, please contact us:

Email: privacy@bioscribe.com