Frequently Asked Questions

No! The 5-minute preview is completely free with no credit card required. You'll only pay if you decide to subscribe and continue building your story.

You'll answer thoughtful questions through our guided conversation interface. You can speak naturally, and our system will transcribe and organize your responses. There's no technical knowledge required.

Yes! You can stop and resume your conversations anytime. Your progress is automatically saved, and you can work at your own pace.

$35 AUD per month. This includes up to 3 hours of guided interview time per month, unlimited interview sessions within that time, AI-assisted transcription and story drafting, ongoing editing and refinement, and access to a text-only PDF manuscript preview. You can pause or cancel anytime.

No. The subscription covers building and refining your story. When you're ready, printing is a separate one-time purchase starting at $99 AUD for a hardcover book with up to 20 pages.

A hardcover book costs $99 AUD for the first copy (up to 20 pages). Most books are longer, so additional pages cost $3 AUD per page. For example, a 60-page book would be $99 + $120 (40 extra pages) = $219 plus shipping.

Yes! Additional copies cost $79 AUD each and are perfect for family members and keepsakes. These are ordered separately from your subscription.

No. Shipping costs are calculated at checkout based on your delivery address and paid separately when you order your printed book.

We accept all major credit cards and debit cards through our secure payment processor, Stripe. Your payment information is never stored on our servers.

Yes, you can pause or cancel your subscription anytime. Your story content remains accessible even if you pause your subscription.

It depends on you! Some people complete their story in a few days, while others take weeks or months. There's no deadline, work at your own pace.

Yes! Our writing process preserves your unique voice and perspective. You'll have the opportunity to review and request revisions to ensure it sounds authentic to you.

Yes! You can upload photos throughout the process. We'll help you incorporate them into your book in a beautiful, professional layout.

Unlimited! We want you to be completely satisfied with your book. You can request changes as many times as needed before finalizing.

Our support team is here to help! You can reach out anytime with questions, and we'll guide you through the process.

Absolutely. Your stories, recordings, and personal information are kept confidential. We never share or sell your content. Only you decide who sees your finished book.

Your data is encrypted and stored securely on industry-leading cloud servers. We follow best practices for data security and privacy protection.

Yes. You can request deletion of your account and all associated data at any time by contacting our support team.

Your book features a professionally designed hardcover with premium paper quality, elegant typesetting, and a custom cover. It's a keepsake designed to last for generations.

Once you finalize your book, printing typically takes 5-7 business days, plus shipping time. You'll receive tracking information when your book ships.

We currently only ship to Australia.

BioScribe works on any modern device with a web browser, including computers, tablets, and smartphones. No special software or apps to download.

If you want to record voice conversations, you'll need a microphone (most devices have one built-in). You can also type your responses if you prefer.

Contact our support team and we'll help troubleshoot any technical problems. We're committed to making sure the process is smooth for you.